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RE: Website

From: Mueller, Raymond <"Mueller,>
Date: Mon, 13 Apr 2015 08:31:17 -0700

Dear Mr. McIntyre:

Additionally, to my email below, I am aware of many circumstances where staff was expediently responsive to residents concerns. The use of such a tool described below would also serve the fantastic purpose of documenting those examples as well.

With best regards,
Ray Mueller
From: Mueller, Raymond
Sent: Monday, April 13, 2015 8:15 AM
To: McIntyre, Alex D; _CCIN
Subject: Website

Dear City Manager McIntyre:

On Sunday, April 13th, I was honored to have representatives from the Library, Environmental Quality, Planning, Parks and Recreation, Bicycle and Transportation Commission, join me for office hours. Commissioners Ferrick, Cox, Bramlett, Walser, Hirsch and DeCardy all joined me for a roundtable discussion with residents. Remarkably during the two hour discussion, a theme arose both from those residents who came to participate in the discussion, and from our commissioners: there are a number of transportation and public works concerns being raised by residents that appear to be “low hanging fruit”, taking unexpected periods of time to address.

One example relates to the marking of bike lanes on the route to Oak Knoll School. I personally emailed staff about this issue in January, after I was informed of an incident involving a child. I recently learned that the striping of the bike lane is scheduled to occur in June, after the school year concludes. The six month timeline for action after the incident, appears too long.

This is just one example that was raised during the office hours. But I refer to it, as I have personal knowledge relating to the timeline from incident and inquiry to expected action.

In some jurisdictions, a management tool is used to track such transportation and public work concerns raised by the public. Concerns are listed on the City’s public website, listing the date the concern was received from the public, whom at the City is handling the concern, whether action is planned in response, and when and how the matter is resolved.

As such a publicly published list is management tool, an action of the City Council is not required for the City to start using such a tool.

This email is to request the City adopt the use of published list documenting resident concerns surrounding transportation and public works issues and the City's responses, including the date the concern is received and when action is taken. I believe the use of this tool will communicate effectively to the public that status of City’s response to residents concerns and help City management and the City Council identify and track very efficiently the status of outstanding issues identified by residents throughout the City.

Finally, it is important to note that the request for use of such a tool is not an indictment of City staff. There is not enough information to identify whether there is a problem somewhere in the process of how concerns are identified to be resolved. However, the use of such a tool will help assess whether such an issue exists in this process.

With best regards,
Ray Mueller
Received on Mon Apr 13 2015 - 08:29:37 PDT

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